Let us be your one-stop shop for ALL things tech. We can:
But instead of just listing out what we do, allow us to elaborate on exactly how this relationship can work. Let us describe how OUR business model differs from the rest of the pack and aligns our interests with yours.
You heard us. We want a relationship. Here’s what we propose:
Too busy to meet in person? We understand. We can provide you with an initial quote, references and everything you need to make an informed decision about your IT services. The math is simple and the results speak for themselves, just ask ALL of our clients.
Ok, we are done trying to sell you now. If you are still reading, here is where we tell you exactly how we proceed once we’re hitched:
A Day In The Life: A few real life/work scenarios:
Issue: You submit a support ticket that a new user/employee is starting and you need a network account, email address and computer setup.
Solution: We’re on it. We remote into your server (or possibly google apps account) and setup the new user on the network with appropriate permissions. We will have provided you with new user setup forms so you can just submit the form and we’ll know who they are and what they need access to. We create a login and password for the network and setup the email account. If you have a computer, we’ll remote into that and add the user and setup the email and printers.
Issue: Don’t have a computer?
Solution: We’ll help you purchase one and then either pop-in to the office or do a remote install.
Issue: You submit a ticket asking us to look at an infection on a PC.
Solution: We remote in and re-start the computer in safe mode with networking and go to work removing it. We reboot and have your user test it. Still no good? We’ll come get the computer, fix it overnight and have it back in the morning. Doubt we can offer that level of service? Just ask any of our clients.
Issue: Updates need to be installed on your server at the week’s end.
Solution: We email you telling you over the weekend we will be installing updates on a server and rebooting. We’ll do our thing, alert the troops (in case anyone is working) and do our reboot.
Issue: You submit a ticket asking us to take down a part of the website and add some new content.
Solution: Done. Your website is on our server, we’re familiar with it already and get to these things quickly and efficiently for you
How Much Does It All Cost?
On to everyone’s favorite part.. how much does all this cost? Maybe you’ve been in a relationship like this before and it didn’t work out. You would ask for an update to your website or email support for some help only to receive an unexpected bill. After we sit down and go over your network setup, the number of users and the kind of support you need, we’ll figure it out together. We won’t tell you it costs ” X” an hour, just call us when you need us. Here are some examples:
Plan A: Remote only, Time and Materials: Very simple and traditional. You don’t have that many needs.. you are a small shop of tech saavy people or a solo enterprise. Just submit the ticket, we’ll estimate the work and get it done. We’ll send the bill and you can pay at the end of the month. And you can pay with credit card.. we want to help preserve your cash flow, we know how important it is. The bottom line here is that we’re flexible.
Plan B: 1 Visit per month + Remote Support: Let’s spend some time together – after all we’re family. We’ll setup a visit with you each month and plan ahead what we want to get done during the day. We can use that time to setup a new server (no we won’t charge some ridiculous fee, let’s just use the time we already have scheduled), setup and configure new PC’s, update your website together, create and send your monthly mailing campaign. Maybe we can have lunch, talk about new trends in tech, show off all our new gadgets and help you configure yours. Does your home PC have an infection? Kids get infected from Facebook? Bring it in and we’ll fix it and get you secured and your home PC working like a well oiled machine. We’ll plan the future! All of these plans come with remote support 24/7. We’ll be there when you need us. If we spend a huge amount of time doing remote support one month, we make adjustments so that it all evens out. Slow month all around? We’ll still come in – perhaps start something new like getting that email marketing campaign off the ground or test a disaster recovery plan and make sure everything is backed up and protected.
Plan C: 2 Vists per month –> 3 visits per week + Remote support: You need the support of a part-time tech person, or maybe even full time. We can be your IT department. Some of our clients pay us the equivalent of one full-time intermediate network administrator. BUT they get access to multiple talents, a senior level tech onsite, plus night and weekend support – more than they could ever dream of from one salaried employee.
None of the Above? The package we create is tailored specifically to you and we’ll make sure it works for both of us. We are a family owned and run business and we use that mentality when forming relationships with our clients. We believe this makes us unique in this industry.
Get In Touch
Ask email@example.com for more information, references or any question you might have. Email firstname.lastname@example.org for questions about contracts, how we bill or accepting credit cards. Ping email@example.com and ask him to send you more information or help you with a problem. Submit a ticket to our helpdesk by sending an email to firstname.lastname@example.org and test the waters. We’ll get back to you on-the-house and you can tell us what you think of our process and service. We are all part of the Gallagher family and we’re here to help support all things tech for you and your business.