Remote Support New

How To Setup Your MoonRivers/Teamviewer Remote Control Access Software

 

TeamViewer

 


 

Need to change your existing teamviewer password?

Watch 20 second video tutorial here
Or follow along using these instructions:

  • For a PC: in your system tray RIGHT click on the blue teamviewer icon, go to options, security and change your password.
  • For a MAC: click on the blue teamviewer icon, top right of screen near clock, go to preferences and security and change your password.

 


 

TeamViewer Remote Control – PC

For existing clients – install this ONCE and we can access whenever you need us

    1. Watch this short video that shows you exactly how to install on a PC
    2. Click this link to open a new page and download the app.  Run the app and follow along below
    3. When finished, a 9 digit number will pop-up, save this number.
    4. If the auto-install has completed, you are done with the install! If you are prompted for further any steps/actions use the below information:
      1. Click NEXT
      2. Select BOTH
      3. Accept the license Agreement
  • Need guided help? View screenshots of this process along with instructions
  • When you are asked to set your password, please chose a complex and secure password (at least one capital letter and one number), save this password.
  • If you need to change your password, right click on Teamviewer in system tray near clock > options > security
  • Confirm, YES, or OK all other options
  • Hit NEXT and finish
  • Send the 9 digit Code and your chosen password to: help@moonrivers.com

Important: We need your 9 digit code and password in order to access your system and help you.


 

TeamViewer One-Time Install – PC

This installs a one-time session for us to login to your computer. You will need to run it each time we need to access your system.

  1. Click HERE and run the program
  2. Send your 9 digit number and password (if it shows one) to: help@moonrivers.com

 


 

TeamViewer Remote Control – Mac

      1. Click HERE and run the program
      2. Go to your computer’s system preferences > security and privacy > and under “Allow apps downloaded from:” select the third option “Anywhere” (see screenshot below).
  • Important: When you are asked to set your password, please choose a complex and secure password (at least one capital letter and one number), save this password.
  • Send your 9 digit number, TV password AND your Mac login and password to: help@moonrivers.com

Important: We need your 9 digit code and passwords in order to access your system and help you.

 


 

Setup TeamViewer Mobile Remote Control – Android

        1. Install the TeamViewer Quick Support app HERE or search for TeamViewer Quick Support in the play store (see below).
          tv-mobile

        2. Once you install, you’ll be prompted to download another remote control app. Download and Install that as well.
        3. It will give you a 9 digit code, save it and send it to help@moonrivers.com.
        4. When we initiate the connection it will prompt you to OK it on your phone, so keep an eye on your phone.

 


 

Setup TeamViewer Mobile Remote Control – iPhone

        1. Install the TeamViewer QuickSupport app HEREor search for TeamViewer Quick Support in the itunes app store.
        2. install the app then when prompted to download additional content/apps select yes/download/install/OK
        3. It will give you a 9 digit code, save it and send it to help@moonrivers.com.
        4. When we initiate the connection it will prompt you to OK it on your phone, so keep an eye on your phone.

 


Teamviewer Remote App Install – Still having trouble with the instructions above? CLICK HERE to connect another way