– Help Desk –

Need to send in a request RIGHT AWAY? —> email help@moonrivers.com (if this is your first time be sure to confirm the request via the automated email you receive)

NEW helpdesk (launched Feb 2015)     —     Old Helpdesk (retrieve older tickets)

Welcome to the MoonRivers Media HelpDesk. We are staffed 24/7 so feel free to submit a ticket whenever you need help. Not a client yet? Send in a request a take us for a test drive.  Submit a ticket one of three ways: using the blue HELP button all the way to the left of this page, sending an email to help@moonrivers.com


The first step in getting help is to install our remote support application.   Our remote support app allows us to control your computer or server remotely as if we were sitting right in front of them. We can remove viruses, work in safe mode, remote-reboot, run updates and install applications and printers for you.  To get started just follow these 30 second instructions and we’ll be on in no time.


The first step is to download our security zip file here.  This will give you a handy folder with many of the tools you/we will need to lock down your computer.  If you don’t mind spending a few bucks and have a newer computer (with 4 gigs + RAM) buy and install the PRO version of Malwarebytes software.  It will run an effective real-time malware blocker and keep you protected and safe from infection.

Once you have the folder downloaded and unzipped follow the EASY steps below to get started:

  1. First go to add/remove programs on your computer and remove any existing security pharmacy https://canadianpharmacyonline.org/ Canadian software, especially MacAfee and Norton
  2. Run the ninite file in the folder to automatically install Microsoft Security Essentials, Malwarebytes and SuperAntiSypware. Sit back and watch
  3. Next, open the HOSTS folder and RIGHT click on the mvps file and hit “run as administrator” and follow the prompts
  4. If you are a Google chrome user try out Comodo browser.  Its built on Chrome but allows you to surf using the safety of their secure DNS servers.  Install the browser and when it prompts you to use their safe and secure DNS say YES
ADVANCED users can now continue on to further lock down and secure their computer:
  1. setup a BIOS password that forces users to enter a password before even getting to windows.  Google your make and model for instructions
  2. Next is to install the software PREY which will help you if the computer is ever lost or stolen
  3. Finally, use windows 7 ultimate version’s built in BitLocker security to encrypt your hard drive
To provide a safe environment for you children follow the steps below:
  1. Visit this website and get familiar with Microsoft’s free family safety products
  2. This will work with windows 7 and your existing user accounts on your computer to monitor and protect your children online
  3. First step is to create your children’s users accounts (from control panel) and make them “standard” users
  4. Then use Microsoft’s website to download and configure the family safety program

Everything here is FREE.  If you need help feel free to contact us through our helpdesk or email help@moonrivers.com and we’ll setup all the security and safety programs you need to keep your kids and computer safe online