Basic Troubleshooting

Use our self-help guide before you call us in.  These steps can get you back online and running while we schedule a time to fix

error


Laptops:

  1. Blue screen of death: it should restart on its own, but if not hold down the power button until it powers off.  Wait 20 seconds and power it back on, if it starts up we can hop on and get your crash dump and debug the file to find the problem
  2. Computer won’t start / boots in endless loop / no power at all: unplug all perhipheral devices from it (printers, mouse, usb drive..). If you have a removable battery, remove it. Unplug from wall and hold down the power button for a minute to completely discharge it. Wait 20 seconds, plug in and boot up.  Does it work? If so turn off, replace battery and boot up again, does it still work?
  3. Getting into windows but then crashing or having issues? In windows 7 boot into safe mode with networking, start teamviewer (or install) an send us your code

Desktops:

  1. Blue screen of death: it should restart on its own, but if not hold down the power button until it powers off.  Wait 20 seconds and power it back on, if it starts up we can hop on and get your crash dump and debug the file to find the problem
  2. Computer won’t start / boots in endless loop / no power at all: unplug all perhipheral devices from it (printers, mouse, usb drive..). Unplug from wall and hold down the power button for a minute to completely discharge it. Wait 20 seconds, plug in and boot up.  When you attempt to power on do you hear the fan kick on? complete silence? listen carefully for a beeping sequence and record it (an error code from the motherboard)
  3. Getting into windows but then crashing or having issues? In windows 7 boot into safe mode with networking, start teamviewer (or install) an send us your code

Printers & Other Network Equipment:

  1. Not a whole lot to do besides powering the devices on and off (unplug them from the back of the device or at the wall, wait 20 seconds and plug back in)

 

Computer / Motherboard Troubleshooting

motherboard-chart

Display/Video card Troubleshooting

 video-flowchart

Computer Power Troubleshooting

boot-flowchart

Hard Drive Troubleshooting

hd-repair-chart