Remote Support New – MoonRivers Technology Group

Use this utility for a one-click install that will allow us to remote access your computer. This process takes only 10 seconds and one click, then we’ll be ready to fix your issue, configure a piece of software or anything else you might need

PC users —> click on this link automatically download Windows installer
run it – it will quickly start to install then vanish and “silently” install OR pop up one or two permissions (just hit yes). When there is no activity you are done
just notify us and we’re ready to support you. Having issues with the above? You an also use this method: click this link, download, hit run and send us the 9 digit code and password

MAC users —> https://moonrivers.com/quick/quick.dmg – click the link, it will download automatically to your “downloads” folder –In the downloads folder run quick.dmg. Follow all the prompts and when the 9 digit code and password pops up please send to us
Need to show us something very specific NOT on your computer screen? USE ZOHO LENS! open up this page on your mobile phone (www.moonrivers.com/remote) and click one of the links below
for MAC, go here to install the app on your iphone
For Android, go here to install the app on your smartphone
When you have installed the app let us know and we’ll send link to click and send back the code and password

Need to change your existing teamviewer password?

Watch 20 second video tutorial here
Or follow along using these instructions:

For a PC: in your system tray RIGHT click on the blue teamviewer icon, go to options, security and change your password.
For a MAC: click on the blue teamviewer icon, top right of screen near clock, go to preferences and security and change your password.

For existing clients – install this ONCE and we can access whenever you need us

Need guided help? View screenshots of this process along with instructions
When you are asked to set your password, please chose a complex and secure password (at least one capital letter and one number), save this password.
If you need to change your password, right click on Teamviewer in system tray near clock > options > security
Confirm, YES, or OK all other options
Hit NEXT and finish
Send the 9 digit Code and your chosen password to: help@moonrivers.com

Important: We need your 9 digit code and password in order to access your system and help you.

This installs a one-time session for us to login to your computer. You will need to run it each time we need to access your system.

Click HERE and run the program
Send your 9 digit number and password (if it shows one) to: help@moonrivers.com

1. 1. Click HERE and run the program
  2. Go to your computer’s system preferences > security and privacy > and under “Allow apps downloaded from:” select the third option “Anywhere” (see screenshot below).

Important: When you are asked to set your password, please choose a complex and secure password (at least one capital letter and one number), save this password.
Send your 9 digit number, TV password AND your Mac login and password to: help@moonrivers.com

Important: We need your 9 digit code and passwords in order to access your system and help you.

1. 1. 1. Install the TeamViewer Quick Support app HERE or search for TeamViewer Quick Support in the play store (see below).
    2. Once you install, you’ll be prompted to download another remote control app. Download and Install that as well.
    3. It will give you a 9 digit code, save it and send it to help@moonrivers.com.
    4. When we initiate the connection it will prompt you to OK it on your phone, so keep an eye on your phone.

1. 1. 1. Install the TeamViewer QuickSupport app HEREor search for TeamViewer Quick Support in the itunes app store.
    2. install the app then when prompted to download additional content/apps select yes/download/install/OK
    3. It will give you a 9 digit code, save it and send it to help@moonrivers.com.
    4. When we initiate the connection it will prompt you to OK it on your phone, so keep an eye on your phone.

Teamviewer Remote App Install – Still having trouble with the instructions above? CLICK HERE to connect another way