MTG is an Managed Services information technology company focused on servicing the small business marketplace. We are a family owned business based in New Hampshire and offer an array of technology solutions serving our clients onsite in New England & remotely nationwide. Be Sure to register at our HelpDesk and stay connected to your one-stop-shop for all things IT.
MTG can handle ALL your technology needs OR supplement your existing IT staff. We will create a customized IT support package to meet your technology needs and become your full service IT department.
MoonRivers Technology Group – Managed Services Packages – Core Package:
$100/user/month + 100/server/month – networking equipment included
once you’ve signed your services agreement SETUP BILLING HERE
Premium hosted email license either Google’s business OR Office 365 and hosted exchange email with Microsoft – fully managed support and maintenance for either plan. Premium email gives you webmail, full mobile and mail client sync, remote wipe for security and lost devices and basic file sync services through onedrive or google drive. For advanced file sync services please contact us for our packages that include dropbox for business and VOIP phone services.
Unlimited PC/MAC/Server file backup to the cloud, locally onsite and managed by MoonRivers Technology Group – we will protect and restore your data when needed. Our backup agents will run on your laptops, servers and any other device where you need to protect data. In the event of an emergency or disaster we’ll be with you from start to finish making your data available to keep your business operating.
Monitoring, security and remote support access for all PC’s, MAC’s and Servers with monthly reporting – we will monitor your computers for problems 24/7 and install anti-malware/virus protection. We will keep an eye on intrusions, malware and other nefarious programs while we monitor the health of your computers and servers. We receive actionable alerts on such things as devices overheating, bad blocks on drives leading to dead hard drives, attempted remote connections, storage issues and many more.
Latest version of Microsoft Office (word, excel, powerpoint, outlook, onenote, excel, publisher, access) installed on desktops and available online in a browser. Not only will we keep you up-to-date with the latest and greatest office applications we’ll satisfy Microsoft licensing requirements and keep you current in the event of an audit. Office online for editing documents directly in a web browser and on mobile/tablets. Keep working while you are on the go with browser based and tablet/mobile installations of Microsoft office. This will keep you productive, from any browser, when your computer is down or a new one is being setup.
Unlimited Remote Tech Support – 24/7 helpdesk – your users come direct to us and we serve as your company Information Technology Department. The core of our IT service packages, it all starts and ends in our helpdesk. We’ll support each one of your covered employees around the clock to ensure your business has no lingering issues and your employees are productive and happy with their technology systems. We’ll log everything we do for you in the helpdesk so we both have an auditable record and can keep track of issues and fixes over time as we grow with your business.
Network & server support & management – we will update, make changes, protect and monitor your servers, firewalls, switches, routers and access points. We’ll keep your servers and network running smoothly, patched, monitored and backed up giving you peace of mind that your systems are in good hands. We work during night and weekends to maintain, reboot and apply patches so your business has no down-time during work hours.
Website hosting & management – host your website on our speedy solid state drive wordpress optimized hosting servers + domain & DNS management. Not only do we handle your employee requests and all your in-house tech systems, but we will host your website on our speedy solid state drive servers. We will monitor your website and maintain your domain and DNS records as well.
Vendor management & Purchasing – we will source, research and purchase all your technology equipment from cables to servers. We will hunt for the best deals when you need any new piece of technology. You tell us what you need and the budget, then we take it from there. From sourcing, to purchasing and shipping we’ll handle the entire process and communicate with you along the way.
All our plans include limited onsite support + unlimited remote support for fixes, troubleshooting and IT projects. We will come onsite to your business when the need calls for it at no additional charge (limited hours included). If you need additional onsite support we offer reduced-rate hours and can spend as much time with you as necessary to run or support internal projects.
MDM (mobile device management) – Our agent runs on all mobile devices and tablets allowing tracking, locking and wiping in the case of loss or theft. A must-have-service for all business owners, the maintenance and monitoring of BYOD (bring your own devices) is essential in maintaining security and data integrity for your business. From a central console we can see all your mobile assets and send commands to them as needed.
In addition to everything listed above, we can provide you with enterprise ready cloud file sync and VOIP phone services, please contact us for more information on these packages. Our VOIP phone service includes online portals for each user, follow-me calling, voice-to-text, smartphone apps and many more features.
Owners & Principals: MoonRivers Technology Group
20 Trafalgar Square, Suite 200 | Nashua, NH 03063 info-at-moonrivers.com | 603-239-2274
Mark E. Gallagher: Mark is the owner and founder of MTG and works on-site with clients as well as developing new business nationwide. A bona fide “tech geek”, Mark began tinkering with computers at the ripe age of 13 and dialing into Bulletin Board systems as a high school youth. He went on to receive a Bachelor of Science degree in Environmental Biology from the University of Connecticut and worked in the financial services industry as a junior Investment Banker all while pursuing his love of computers and technology. He distinguished himself and the company early on by having a great rapport with people and coupled that with strong tech skills to attract a variety of clientele. By 2004, Mark had laid the groundwork for his new company and MoonRivers Media was born. Mark is an avid hiker, climber and outdoors-man, spending his free time in the wilderness near his New Hampshire home and around the country. He is a loving husband and father to his young son and daughter. Contact Mark at mark-at-moonrivers.com
Melissa W. Gallagher: Melissa is co-owner and Administrator at MoonRivers Technology Group. She and Mark were married in 2003 as MoonRivers was in its early stages. Melissa assisted Mark as he developed his business plan and worked exhaustively to help get the business off the ground. Her background is in community advocacy and non profit management. She earned her B.S. degree from the University of Connecticut and her M.B.A. from Brandeis University. Melissa has connected MoonRivers with a number of social causes and non profit organizations in the New England region. As part of its commitment to the community, MoonRivers supports these groups with free and reduced rate IT services. Contact Melissa at melissa-at-moonrivers.com
Michael A. Gallagher: Michael is a part owner and works on-site with clients as well as developing new business in the Connecticut area. His brother’s love of computers certainly runs in the family, as Michael too has a passion and interest in all things technology. Mark’s brother joined the company in 2007 and over the years has taken on an increasing role and presence with on-site client support. Michael brings a diverse set of skills and experience to the company and its clients. After receiving his Bachelor of Science degree in Business Administration and Finance from the University of Connecticut, Michael went on to leadership positions in the financial services , technology and insurance industries. He brings with him invaluable experience in business management, top notch customer service along with great humor and wit. Contact Michael at mike-at-moonrivers.com