You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem. We can do this in three easy steps:
- Download the PSR here and simply run it. It will pop up the app and let you start recording (windows 7 and 8 also has this function built-in, just click the Start button , and then typing psr and you will see the program pop-up above your search
- Let it record while you go through your problem. You can even it type in notes as you go to highlight things or ask questions
- When you are finished simply stop the recorder, it will ask you to save it. Once saved just email the file to us: it@moonrivers.com
To take a more detailed look at Microsoft’s instructions click here
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